My quick answer to this question is, “Yes, it is changing.” I think the big banks are trying to limit your choices and push you into situations that are best for their corporations. I heard a joke the other day and it goes something like this, “Why does just one company make the game monopoly?” I think that is a good example of what is trying to be done to the consumer, limit their choices.
It is a sad day when I used to get over 300 rate sheets from big companies such as Washington Mutual, Downey Savings and Loan, Citibank and Thornburg just to name a few. I don’t receive them anymore. Do you no why they are out of business? The big institutions have been fighting to do away with the people who they felt were getting paid too much money to deliver loans to them.
I remember a meeting I was in, when I was apart of Coldwell Banker and the head guy there said ”Henry Silverman thought realtors and mortgage brokers were paid too much and he was going to do whatever he could to end this.” I ask you a question, why does a man with top position get to make that decision?
We, the people, created the market where we want to befriend our realtor. We ask them for advice on how the kitchen looks and what changes we can make. We like having an advocate to win our battle, against buyers and sellers and to get us a fair price on our new home. Then, we want to go to our friendly banker’s office and have loan options. We want that person to be knowledgeable and explain different financing options based on the information we give them. We will be asked, how long are you planning on being in this house. Our response could be five years or until my kids go away to school and then we want to sell. The mortgage broker or banker would then come up with a list of options for the client, including payments, timeframe and affordability to get us into the house.
Today, the big banks only want to sell a 30 year fixed. Why, because of higher interest rates. While you are in the home they can make more money. They say things like, “this is the loan your grandparents have.” I ask you this, “Are you still watching tv on your Grandparents tv?” I don’t think so. Banks are hording cash and want to show Wall Street they got it the right way, by taking away your choices.
There is a rash of companies coming into the market where half of the commission on a sale goes back to the buyer or seller. What happens after six months of you living in this house and you find a foundation crack or the neighbor next door has a dog that won’t stop barking? Who are you going to call for help, the discount company? Do you think they can handle it? Do they have the resources and the relationships to help solve your problem? Have you ever gotten into a car with a realtor, who you just spoke with on the phone the week or night before and they started showing you property and you did not like anything they showed you? What does the realtor do next? They get you back on the horse and find you the house of your dreams! They hold your hand through the process and are with you the day you get your keys. I think the market is changing and it is changing for better. Realtors and lenders actually care about their clients and are not looking at them as a quick sale.
When you are buying or selling a home, we can easily turn it into a transaction when we know it is not. This is where your kids are going to grow up, and where your friends and family are going to visit. This is your home. On your worst days you can’t wait to get there and on your best you want to enjoy the comfort of your home. I think we are changing. I think, as in any cycle, things go from one extreme to the next. The consumer has to decide what type of relationship they are looking for but remember, in most purchases of this size, there are two opinions. Perhaps husband and wife or child and parent and when choosing a company to work with, everyone should be on the same page.
There are the big antiquated real estate companies that have everything. Their own lender, usually a big bank, their own Title Company, Escrow Company and they want you to use them all. Are you asking your self why? It’s not for your benefit but because they need to make money on everything. They need to pay their employees less to do more transactions.
There are boutique real estate and mortgage companies where the client’s needs and wants come first. If you choose to use their services, great, if you choose not to, that’s okay too. If you choose to buy one of their listings great, if you decide not to, that’s okay too. Why do they have this attitude, because they want to earn your business not expect it. They want you to refer your friends and family to their realtors. They want you to refer the lender who got you into your home, the lender who showed up on moving day with pizza and smiles to welcome you home.
This is why I chose to open Samuel Scott Financial Group. We believe in not making just one transaction with you but making all of them with you. As your life changes, we want to be there to support you when purchasing a bigger home, the possibility of relocating or when your thinking of downsizing. We have mortgages that meet all these needs and we have aligned ourselves with realtors who share our same mantra. You can always get a discount and work with another company, but why? Do you really think it makes a difference to the big bank or the real estate company that they did your deal? At Samuel Scott it does. The client always comes first! I treat my clients the way I want to be treated and I think that says enough. I ask this every time I end my blog but this time I am going to ask it differently. If you had a good experience with Samuel Scott, please share it with us. If you have had a bad experience with Samuel Scott, please share it with us as well. If you have had a good experience or a bad experience at one of the big banks please share them with us. If you have real estate experiences that you would like to share with us that would be great too!
Remember, we are here for you. Mark and I have our cell phones on in the evenings and on the weekends. Call us any time, Todd Pianin 858-775-8958 and Mark Robertson 858-401-9353. We can’t wait to work with you!
